Archive for the ‘Design Thinking’ Category

Is Social Media ready for Open Social?

Friday, November 9th, 2007

SYNOPSIS:

Is the phenomena known as “Social Software” ready to be decoupled, or opened up? I’ll go on record saying “No”. Why? Well, for one, because everyone else is saying yes, and I like to be different, but more importantly, because “The Theory” leads me to believe that.

I could be wrong, and that’s OK. I may even be trying to apply the wrong theory to this particular phenomena. I want to inspire thought and conversation here.

One reason I may be wrong, is that software is much better understood then it was just a few years ago, and is behaving much more like modeling-clay in the concept car studio, (thanks in part to better software management and thinkers like [Joel Spolsky] and others) so a software capability may be able to decouple parts of the value chain while leaving other parts available for optimization.

So give this a read and join the conversation in the Comments section at the bottom. (more…)

Forrester Research: Customer Advocacy 2007

Tuesday, November 6th, 2007

Echoing what I’ve been preaching for years now around my day-job, firms that are seen as customer advocates will reap rewards in measurable increased wallet share. This takes “soft” business cases built around “blue dollars” and adds real substance to them.

This also extends into the Community play of for transparency and value to the customer, as nicely codified by Geoff Livingston in his article on “The Seven Principles of Community Building

In addition, it’s really nice to see a company like Forrester using YouTube to distribute their talks.

[youtube:http://www.youtube.com/watch?v=oU7WuBRzOlY]

Problem Solving by Design: Introduction

Wednesday, October 24th, 2007

If you’ve ever struggled to make a decision … you’ve engaged in the design process, though you may not have even known it.

In the next 5 chapters I’m goign to describe the 5 phases of design: Discovery, planning, design, execution, and follow-up.