2007

I argued for search the platform couldn't support yet. They rewrote the platform.

Customers told us to 'show me you know me' — I recommended a two-level guided search years before the technical platform existed to build it.

Problem A step-change recommendation was supposed to pay off in three to five years.
Solution Proposed a two-level guided search, validated with branch tellers and prototype testing.
Result The client rewrote its technical platform to make the recommendation possible — a decade unfolding.

“I recommended something the platform couldn't do yet, and the client rebuilt the platform rather than shrink the idea.”