Joe Tennis

Customer Experience Strategy and Design Thinking Facilitation

Joe Tennis
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Story Telling – a peek behind the curtain shows a lot of hard work

Story Telling – a peek behind the curtain shows a lot of hard work

  • October 18, 2016
  • Uncategorized
  • 0 Comments

Giving presentations in front of groups is hard work, but when we see a gifted story teller – a Steve Jobs, or Larry Keely from Doblin, or Tim Brown from IDEO, or Clay Christensen from Innosight they make it look so easy. How do they do it? Two words: preparation, and practice. Preparation is all about

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October 18, 2016 0

Prototypes to tell the right story at the right fidelity

Prototypes to tell the right story at the right fidelity

  • October 1, 2016
  • Design Thinking
  • 0 Comments

In his book “Serious Play: How the world’s best companies simulate to innovate” Michael Schrage wrote “The truly insightful model is a truly inciteful model.” More than just a clever play on words, it brings up the real role of prototyping. Prototypes should create questions, not just answer them. A well aimed prototype should foster conversation

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October 1, 2016 0

Texting is Whispering

Texting is Whispering

  • April 25, 2015
  • Social
  • 5 Comments

Its taken me a while to sort out what is so socially interuptive about texting. It’s not fattening, not a carcinogen and not physically addictive… So, why is it so annoying when the person you’re talking to at a party, or the person next to you in a meeting whips out their phone and starts typing?

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April 25, 2015 5

iOS hidden scroll thumb masks user progress

iOS hidden scroll thumb masks user progress

  • May 21, 2012
  • interaction
  • 0 Comments

In the days of CD-Rom “multimedia” we often talked about the “thickness of the book” factor; how much was there to read, do, watch, etc. When you pick up a physical copy of “War and Peace” you know you’re about to commit to an intimidating pile of reading. When you popped a copy of Myst

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35.107603-80.887501

May 21, 2012 0

Is a dictionary like a slide ruler?

Is a dictionary like a slide ruler?

  • May 18, 2012
  • innovation
  • 0 Comments

I’ve often heard people, myself included telling their kids “don’t look that up on the computer – use the dictionary… The process of looking it up is as important as knowing the word” Is it? Reading on my Kindle (ok, Kindle for iPad, really) on the commute train this morning I tapped a word and

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35.034534-80.830158

May 18, 2012 0

My Chumby Channel

My Chumby Channel

  • November 18, 2007
  • Culture
  • 2 Comments

Boy, these are tempting – an attractive internet retrieval device: Check ’em out: www.chumby.com

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November 18, 2007 2

Is Social Media ready for Open Social?

  • November 9, 2007
  • Design ThinkinginnovationSocial Network AnalysisStrategy
  • 3 Comments

I think, based on this theory, and my reading of the market, that Social Media is not good enough yet, and is therefore too premature to benefit from open standards. Host applications (like FaceBook and Pownce and others) need to keep their systems (called “Containers” in the field) highly optimized so all these busy developers out in the wild can continue writing add-ons that are tightly coupled to their specific set of capabilities.

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November 9, 2007 3

Forrester Research: Customer Advocacy 2007

  • November 6, 2007
  • Design ThinkingStrategy
  • 1 Comment

Echoing what I’ve been preaching for years now around my day-job, firms that are seen as customer advocates will reap rewards in measurable increased wallet share. This takes “soft” business cases built around “blue dollars” and adds real substance to them. This also extends into the Community play of for transparency and value to the

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November 6, 2007 1

My take on Open Social

  • November 2, 2007
  • innovationRantsSocial Network Analysis
  • 1 Comment

Riiiiing… Rrrinnngggg. Hey Hugh, it’s me, Lawrence. I gotta talk to you about this new open standard that’s going to revolutionize the way we drink: It’s called the Dixie Cup. It’s really great. What we’ve done is wax coated a plain old paper cup, and now it’ll hold more types of beverages… it’s almost universal!

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November 2, 2007 1

Buy Dave a new phone

  • October 31, 2007
  • Netiquite
  • 0 Comments

This is great: Guy Kawasaki opened up a BoutyUp fund so everyone could pitch in and get Dave Winer a new Diamond encrusted iPhone. Details here: http://www.bountyup.com/bounty/Buy+Dave+Winer+a+Jeweled+iPhone It was when I was doing a freelance gig, producing the online version of the 1996 Bank of America Annual Report (kindda ironic, as that’s where I work

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October 31, 2007 0

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